Terms and Conditions

Effective Date: 04-04-25

Welcome to Kraya Enterprises (“we,” “our,” or “us”). By using our website, products, or services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

These Terms and Conditions govern the use of our website and services.
By placing an order or using our services, you confirm that you have read, understood, and agreed to these terms.

2. Products & Orders

We specialize in distributing, trading, and exporting food products.
All orders are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
Prices are listed in INR and are subject to change.
Once an order is confirmed, cancellations may not be possible or may incur a cancellation fee.

3. Payment Terms

Payments must be made in full before dispatch unless otherwise agreed.
We accept bank transfers, online payments, and other methods as specified.
Any additional charges, such as taxes, duties, or shipping fees, will be borne by the customer.

4. Shipping & Delivery

We aim to deliver products within the agreed timeline, but delays due to unforeseen circumstances may occur.
Risk and ownership of goods pass to the buyer upon shipment.
Customers must inspect the goods upon arrival and report any damage or discrepancies within 48 hours.

5. Returns & Refunds

Due to the perishable nature of food products, returns are accepted only for defective or damaged goods.
Customers must notify us within 48 hours of delivery for a return request.
Refunds or replacements will be processed after verification of the issue.

6. Intellectual Property

All content on this website, including text, images, and branding, is the property of Kraya Enterprises and may not be copied or used without permission.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the purchased goods.

8. Governing Law

These Terms and Conditions are governed by the laws of India.
Any disputes will be resolved in the jurisdiction of Pune, Maharashtra.

9. Contact Information

For any queries regarding these Terms and Conditions, please contact us:

📍 Address: Wagholi, Pune-412207, Maharashtra
📞 Phone: +91 90964 88860
📧 Email: sales@krayaenterprises.com

By continuing to use our website and services, you agree to abide by these Terms and Conditions.